Terms and Conditions
Following are the terms and conditions govern your use of the site and purchase of merchandise from the site. You will also find information on orders and returns. If you have any questions please contact us at info@lostcandor.com.
Before shopping our site, we encourage you to read these terms and conditions. By accessing the site and /or placing an order you are accepting the terms and conditions and signifying your consent for us to use your information in accordance with our privacy policy. In purchasing items from our site you are also agreeing with our color product disclaimer*.
Lost Candor Promise
Our top priority is your satisfaction with the products you purchase from us. In the event that you are not 100% satisfied with your purchase, please contact us directly at info@lostcandor.com.
Shipping and Delivery
Lost Candor endeavors to fill purchased merchandise orders within 2 working days from receipt of the order. Unless otherwise specified, Lost Candor ships orders via FedEx to US destinations.
We take great care when sending goods and send them with Fedex. We shall deliver the goods to the address you specify for delivery. You are responsible for making arrangements to receive the goods and where goods are held at the post office or delivery depot due to no one being there to sign for them, you are responsible for collecting the goods promptly. It is important you supply an accurate address.
Please note; if you are returning an item for whatever reason you must use the return label provided by Lost Candor and ship in original packaging. If not, you are accepting full responsibility if the item gets lost in transit and Lost Candor is not obliged to replace this item.
Our Standards
Lost Candor hand selects and conducts ridged quality control on all items it sells. We work directly with the designers and artisans, visiting their workshops and ateliers in order to assure that items and pieces in our collections are superior quality and are based on fair trade practices and support intangible cultural heritage; and most importantly that they meet your expectations. Items made with remnants of vintage or used materials only incorporate materials deemed in excellent condition.
Returns
If you are not 100% satisfied with your purchase, Lost Candor will be happy to exchange it for another product or refund your purchase within 15 days of delivery.
Sorry, we cannot refund return shipping charges unless the merchandise was incorrect or damaged. If the reason for your return is damaged or incorrect merchandise, please contact us at info@lostcandor.com, so that we can provide you a return shipping label.
Return policy:
We will accept returns:
- within 15 days of order delivery for refund or exchange
- after 15 days of order delivery for exchange or store credit only.
All merchandise returned must be unworn, unused, with product ID and price tags still intact.
All on sale or discounted price sales are final and do not qualify for refunds or exchanges. Custom made merchandise is also final sale, non-returnable and non-exchangeable.
Sorry, all of our sheep furniture items are non-refundable and non-exchangeable unless the item received is incorrect or damaged.
We reserve the right to deny credit if the merchandise returned does not meet our return policy requirements.
To return or exchange an item please contact us at email info@lostcandor.com.
In the case of an exchange, if merchandise is not available, we will reimburse you.
The customer is responsible for the shipping costs of the return unless the merchandise is returned because it was incorrect or damaged. To request a return, please contact us at contact@lostcandor.com . Please return merchandise in its original packaging.
For other inquiries, you may mail us at:
LOST CANDOR, LLC
Attn: Simone Carrica
1050 E 86th St, ground floor,
Brooklyn, NY 11236
Office hours: Monday to Friday 9am – 5pm.
Cancellations
If you realize you have made a mistake please contact us immediately within 24 hours to cancel your order since we process orders promptly within 2 days.
Web Site Disclaimer
Lost Candor reserves the right to change, modify, substitute or remove items on the site without any notification. We endeavor to make sure all our descriptions are correct and accurate. Lost Candor will try to keep its website as up to date as possible. We cannot guarantee that the website will be completely free from technical errors. Some items may be discontinued or sold but information not yet updated.
Color Disclaimer*
Colors of the merchandise you see on your computer, pad or phone screen may not be a totally accurate representation of the actual color of the item. Lost Candor strives in its original photography to make our colors as accurate as possible. Whenever possible, Lost Candor provides Pantone names in the color description of products.
Product Disclaimer *
All of the items in our collections are handmade or hand finished, from natural materials. Because of this, no two items are exactly alike or are they perfect.
All handmade items will have natural imperfections. It is these slight imperfections that give handcrafted items their innate soulful character and appeal. Our products are crafted by highly skilled artisans who take pride in producing superior quality items.
Copyright
All materials, including images, illustrations, designs, site layout, photographs, written and or other text or script that are part of this site are protected by copyright, trademark, design right and or other worldwide intellectual property rights are owned by Lost Candor, Limited Liability Company. All rights reserved.
Privacy Policy
Your details data
Your privacy as an individual and customer is important to us. We do not use the information you provide us with to learn any more about you other than what it required to fulfill your order, special offers and reminder services. Lost Candor will not share your details with any third parties. Any personal data gathered by us in your use of this site will be recorded electronically and stored securely.
Use of your e-mail address
Lost Candor will use your email address as the primary mean to contact and communicate with you about your order or returns. Because of your interest in our product offerings, Lost Candor will also, from time to time email you with updates on special offers and new merchandise arrivals.
Thank you for shopping with us!