Returns
Returns
If you are not 100% satisfied with your purchase, Lost Candor will be happy to exchange it for another product or refund your purchase within 15 days of delivery.
Sorry, we cannot refund return shipping charges unless the merchandise was incorrect or damaged.
To request a return, please contact us at contact@lostcandor.com . We will send you a return label. Please return merchandise in its original packaging.
Return policy
If the reason for your return is damaged or incorrect merchandise, please contact us at info@lostcandor.com, so that we can provide you a return shipping label.
We will accept returns:
- within 15 days of order delivery for refund or exchange
- after 15 days of order delivery for exchange or store credit only.
All merchandise returned must be unworn, unused, with product ID and price tags still intact.
All on sale or discounted price sales are final and do not qualify for refunds or exchanges. Custom made merchandise is also final sale, non-returnable and non-exchangeable.
Sorry, all of our sheep furniture items are non-refundable and non-exchangeable unless the item received is incorrect or damaged.
We reserve the right to deny credit if the merchandise returned does not meet our return policy requirements.
In the case of an exchange, if merchandise is not available, we will reimburse you.
The customer is responsible for the shipping costs of the return unless the merchandise is returned because it was incorrect or damaged.
For other inquiries, you may mail us at:
LOST CANDOR, LLC
1050 E 86th St, ground floor,
Brooklyn, NY 11236